Privacy Policy

1. Introduction

TravelGuide Auto Selection ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website travell-guidee.com or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, postal address)
• Vehicle information (make, model, registration details)
• Service requirements and preferences
• Payment information (processed securely through third-party payment processors)
• Communication records and correspondence

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location information
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and managing our logistics and vehicle transport services
• Processing bookings and payments
• Communicating with you about our services
• Sending newsletters and marketing communications (with your consent)
• Improving our website and services
• Complying with legal obligations
• Protecting against fraud and unauthorised access

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data under the following legal bases:

• Contract: To perform our services as agreed
• Legitimate Interest: For business operations and service improvement
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties who assist in our operations
• Business Partners: For joint service delivery
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Typically, we retain customer data for up to 7 years after the last service interaction, unless a longer retention period is required by law.

7. Your Rights

Under UK data protection law, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: For processing based on consent

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure our website functions properly
• Remember your preferences
• Analyse website usage
• Provide personalised content

You can manage your cookie preferences through our cookie banner or your browser settings. For more information, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Staff training on data protection
• Secure backup and recovery procedures

10. International Data Transfers

We primarily process data within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions
• Standard contractual clauses
• Binding corporate rules
• Approved certification schemes

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

• Posting the updated policy on our website
• Sending email notification to registered users
• Displaying a prominent notice on our website

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):