Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the website and services provided by TravelGuide Auto Selection, a company registered in England and Wales ("Company", "we", "us", or "our"). By accessing our website or using our services, you agree to be bound by these Terms.

2. Company Information

Company Name: TravelGuide Auto Selection
Registered Address: 125 Victoria Street, London SW1E 6DE, United Kingdom
Email: [email protected]
Phone: +44 20 7946 0958

3. Services

We provide professional vehicle transport and logistics services, including but not limited to:

• Vehicle delivery and collection services
• Logistics management and planning
• Vehicle storage solutions
• Fleet management services
• Related consultancy and advisory services

4. Acceptance of Terms

By using our services or website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

5. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our services. By using our services, you represent and warrant that you meet these requirements.

6. Service Agreements

6.1 Quotations

All quotations are valid for 30 days unless otherwise specified. Prices are subject to change based on route, vehicle specifications, and service requirements.

6.2 Booking Confirmation

A booking is confirmed only when we provide written confirmation. We reserve the right to refuse service at our discretion.

6.3 Service Delivery

We will make reasonable efforts to deliver services within agreed timeframes. However, delivery times are estimates and not guarantees unless specifically stated otherwise.

7. Payment Terms

7.1 Payment Methods

We accept payment by bank transfer, credit card, and other methods as specified in your service agreement.

7.2 Payment Schedule

Payment terms will be specified in your service agreement. Unless otherwise agreed, payment is due within 30 days of invoice date.

7.3 Late Payment

Late payment charges may apply at a rate of 8% above the Bank of England base rate per annum on overdue amounts.

8. Liability and Insurance

8.1 Our Insurance

We maintain comprehensive insurance coverage including:

• Goods in transit insurance
• Public liability insurance
• Professional indemnity insurance
• Motor vehicle insurance

8.2 Limitation of Liability

Our liability for loss or damage is limited to the lesser of:

• The actual value of the vehicle or goods at the time of loss
• The amount recoverable under our insurance policies
• £100,000 per incident

8.3 Excluded Liability

We shall not be liable for:

• Indirect, consequential, or special damages
• Loss of profits or business opportunities
• Delays caused by circumstances beyond our reasonable control
• Pre-existing damage not disclosed at time of collection

9. Customer Responsibilities

9.1 Vehicle Condition

You must:

• Provide accurate information about vehicle condition
• Ensure vehicles are roadworthy and legal
• Remove all personal items before collection
• Provide necessary keys and documentation

9.2 Access and Documentation

You are responsible for providing:

• Safe access for collection and delivery
• All required documentation (V5C, insurance certificates, etc.)
• Accurate contact information
• Timely communication regarding any changes

10. Force Majeure

We shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or regulations
• Industrial disputes
• Transport infrastructure failures
• Pandemic or health emergencies

11. Cancellation and Refunds

11.1 Cancellation by Customer

You may cancel services with the following notice periods:

• More than 48 hours: Full refund minus 10% administration fee
• 24-48 hours: 50% refund
• Less than 24 hours: No refund

11.2 Cancellation by Company

We may cancel services due to safety concerns, breach of terms, or operational reasons. In such cases, we will provide a full refund.

12. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to such processing.

13. Intellectual Property

All content, trademarks, and intellectual property on our website remain our property or that of our licensors. You may not use our intellectual property without written permission.

14. Website Use

14.1 Acceptable Use

You agree not to use our website for:

• Illegal or fraudulent activities
• Transmitting harmful or malicious content
• Interfering with website security or functionality
• Commercial purposes without permission

14.2 Website Availability

We strive to maintain website availability but do not guarantee uninterrupted access. We may temporarily suspend access for maintenance or updates.

15. Complaints Procedure

If you have a complaint about our services:

1. Contact us immediately at [email protected]
2. We will acknowledge your complaint within 2 business days
3. We aim to resolve complaints within 14 days
4. If unresolved, you may escalate to relevant industry bodies

16. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Amendments

We may update these Terms from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of amended Terms.

19. Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and TravelGuide Auto Selection.

20. Contact Information

For questions about these Terms, please contact: